Frequently Asked Questions
How do I contact customer service?
Orders placed through Belgian-Style Ales are processed and shipped by Monastery Greetings in Cleveland, Ohio USA. All customer service is handled by Monastery Greetings. They can be reached by calling Toll-free (800) 472-0425, 9:00 AM to 5:00 PM Eastern Standard Time, Monday through Saturday or by email: info@belgianstyleales.com.Is my transaction information secure?
Yes. Belgian-Style Ales orders are processed by Monastery Greetings which uses secure data networks protected by industry standard firewall and password protection systems. The security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Your charge will appear on your statement as "Monastery Greetings". For more information, view our Privacy Statement.Does Belgian-Style Ales share my address or other personal information?
No. Belgian-Style Ales will not share information (mailing addresses, telephone and fax numbers, or e-mail addresses) about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public. For more information, view our Privacy Statement.What forms of payment does Belgian-Style Ales accept?
Through Monastery Greetings, Belgian-Style Ales accepts Visa, MasterCard, Discover, American Express, personal checks and money orders. Sorry, we do not accept PayPal, or Check by Phone, and billing is not available.Can I order by phone or fax?
To order Belgian-Style Ales by phone, call (800) 472-0425. Hours are 9 AM to 5 PM Eastern Standard Time, Monday through Saturday. Send a fax anytime to (216) 249-3387.How does Belgian-Style Ales handle gift orders?
Belgian-Style Ales ships gift orders with a short greeting on the packing slip and shipping label. No catalogs or price lists are enclosed with gift orders. Belgian-Style Ales will not ship anonymous gifts (packages where the billing party is not indicated). Sorry, no gift wrapping is available. Note: for all alcohol shipments, both buyer AND recipient must be OVER 21 years of age.Does Belgian-Style Ales sell Gift Certificates?
Yes. Gift Certificates can be purchased from Gift Certificates Page.Does Belgian-Style Ales charge sales tax?
Belgian-Style Ales is located in Cuyahoga County in the State of Ohio and charges all applicable state and local taxes.How does Belgian-Style Ales ship orders?
Orders containing alcohol are shipped by FedEx (Federal Express). For this reason, you must supply a street address. ADULT SIGNATURE is required upon delivery. Check out our Shipping rules and regulations.Does Belgian-Style Ales ship to PO boxes?
By law, we cannot ship alcohol by the USPS (United States Postal Service) and therefore, we cannot ship to PO boxes.When will my order ship?
If all items are in stock, most orders placed on a weekday will leave our warehouse within 48 hours. Orders placed during the weekend will generally ship on Monday. Between Thanksgiving and Christmas, we ask that you allow two or three additional business days to ship.Our 48-hour shipping commitment excludes weekends, holidays, closings due to extreme weather conditions and other related delays. Although we work hard to keep all our products in stock, occasionally out-of-stock items will delay your order. In this case, we will notify you when you place your order by phone, or you will be notified by email when you place your order via our website.
How long does FedEx shipping take? See the map below to estimate how long your order(s) will take to reach you, once they leave our warehouse. Please keep in mind that FedEx may not include the day the order is picked up, weekends or holidays in these estimated shipping times. Bad weather may occasionally cause shipping delays. FedEx air services (next day, 2nd day or 3rd day) are not available, because Belgian-Style Ales is not able to ship beer by air.
How are shipping charges calculated?
Shipping and handling costs are automatically calculated based on the shipping weight for each item. The weights are added together and rounded up to the nearest pound. This amount is used to calculate the total shipping cost using the chart below.Shipping Cost Chart
"East" means "East of the Mississippi River;" and "West" means "West of the Mississippi River."
| Total Wt. | East | West |
|---|---|---|
| 1 lb. | $7.95 | $9.95 |
| 2 lb. | $8.95 | $10.95 |
| 3 lb. | $9.95 | $11.95 |
| 4 lb. | $10.95 | $12.95 |
| 5 lb. | $11.95 | $13.95 |
| 6 lb. | $12.50 | $14.50 |
| 7 lb. | $12.95 | $14.95 |
| 8 lb. | $13.50 | $15.50 |
| 9 lb. | $14.95 | $17.95 |
| 10-15 lb. | $16.95 | $19.95 |
| 16-25 lb. | $19.95 | $24.95 |
| 26-35 lb. | $24.95 | $29.95 |
| 36-45 lb. | $29.95 | $36.95 |
| 46-55 lb. | $36.95 | $44.95 |
| 56-65 lb. | $42.95 | $52.95 |
| 66-75 lb. | $48.95 | $59.95 |
| 76-85 lb. | $54.95 | $69.95 |
| 86-95 lb. | $59.95 | $79.95 |
| 96-105 lb. | $69.95 | $89.95 |
| 106-115 lb. | $79.95 | $99.95 |
Additional Charges are applied for weight over 115 lb.
Does Belgian-Style Ales ship outside the lower 48 United States?
No. Belgian-Style Ales does not ship orders to Alaska, Hawaii, Puerto Rico, U.S. territories, or Military Addresses.Does Belgian-Style Ales ship outside the USA?
No. Foreign customs issues, as well as the perishable nature of beer and the fragility of glassware, prevent Belgian-Style Ales from shipping orders to foreign countries.Does Belgian-Style Ales guarantee my purchase?
Our 100% SATISFACTION GUARANTEE ensures that every item you purchase at BelgianStyleAles.com meets your high standards. However, if for any reason, you are not satisfied, please contact us, and we'll do everything we can to make it right. Email us: info@BelgianStyleAles.com. Call us toll-free: (800) 472-0425How do I return merchandise to Belgian-Style Ales?
If you are not satisfied with what you have received, you can return any unopened bottles to us within 30 days of purchase. The bottles must be received in good (unopened & unbroken) condition, and customer is responsible for all return shipping costs. We will issue a refund for what you returned, including any sales tax paid. However, original shipping charges are non-refundable.1. Circle the product and the price paid on the sales receipt. (Packing slips and photocopies are acceptable.)
2. If different from the address on the receipt, indicate where the refund should be sent.
3. Although not required, we would appreciate a short note letting us know why you are returning the product.
4. Send the above information, along with the merchandise, to:
BELGIAN-STYLE ALES RETURNS
C/O MONASTERY GREETINGS
540 E 105TH ST STE 115
CLEVELAND, OH 44108
We will issue you a refund within 60 days of receipt of your return.