Refund policy

If you are not satisfied with what you have received, you can return any unopened bottles to us within 30 days of purchase. The bottles must be received in good (unopened & unbroken) condition, and customer is responsible for all return shipping costs. We will issue a refund for what you returned, including any sales tax paid. However, original shipping charges are non-refundable.

  1. Circle the product and the price paid on the sales receipt. (Packing slips and photocopies are acceptable.)
  2. If different from the address on the receipt, indicate where the refund should be sent.
  3. Although not required, we would appreciate a short note letting us know why you are returning the product.
  4. Send the above information, along with the merchandise, to:

BELGIAN-STYLE ALES RETURNS
C/O MONASTERY GREETINGS
540 E 105TH ST STE 115
CLEVELAND, OH 44108

We will issue you a refund within 60 days of receipt of your return. 

WE DO NOT SHIP to ALASKA, HAWAII, MICHIGAN, UTAH

BelgianStyleAles.com offers a free storage service to all of our customers to keep your wine safe during months of extreme cold or heat.  Your wine will be stored securely in our climate controlled facility until your chosen ship date or until we have monitored the weather along your transit path and determined it is safe to ship. There is no limit to this service, so feel free to order as much as you like with the peace of mind that your wine will be safe and arrive to you without the effects of the summer heat or winter cold. This is an excellent way to take advantage of all our daily deals before they sell out!

All items ship from our warehouse in Cleveland, OH. You can pick your own ship date by mentioning it in the comments section of checkout page.

First time customers may be contacted to verify credit card billing info before your order ships.

Orders cannot be canceled once your items are transferred to our shipping warehouse or storage warehouse. Normally, this is a few hours after the order is placed.

Tracking your order

To track your order, sign in to the My Account page and check the status of your delivery by clicking directly on the tracking number or the UPS symbol. Please note that it may take 24 hours before tracking information appears on the carriers site. If you think your order is late, please note that: Credit card authorization and verification must be received prior to processing. Delivery occurs Monday through Friday, excluding holidays. If you have any questions about your order, please contact us at: info@belgianstyleales.com

Bottle limits & availability

In some instances state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests.

Out of stock items

There are times when products may be out of stock. In that case, a salesperson will contact you. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order.

Credit card refunds

BelgianStyleAles.com processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 10 to 15 days for the refund credit to appear on your statement. We can also offer store credit.

Tax

BelgianStyleAles.com collects tax for the state of OHIO. In any other state it is the buyer's responsibility to report any taxes due to their state.

Title

ALL BEER PURCHASED FROM BelgianStyleAles.com ARE SOLD IN THE STATE OF OHIO AND TITLE PASSES TO THE BUYER IN OHIO. BelgianStyleAles.com makes no representation to the legal rights of anyone to ship or import wine into any state outside of OHIO. The buyer is solely responsible for the shipment of alcoholic beverage products. By placing an order with BelgianStyleAles.com, the purchaser authorizes BelgianStyleAles.com to act on purchaser's behalf to engage UPS to deliver purchaser's order.

BelgianStyleAles.com Guarantee

BelgianStyleAles.com guarantees quality products and service. Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays.